In this section, you will find a compilation of answers to our most commonly asked questions. If you have a question that you do not see answered in this section, please contact us. We are always happy to assist you.

  1. At what resolution should I save my photos and graphics?
  2. How do I go about getting an estimate from you?
  3. How long does it take for you to complete my order?
  4. Is white considered a printing color?
  5. Tips on how to save your design files
  6. What file format should I use when submitting my electronic document for printing?
  7. What is a proof and why is it important that I look at it?
  8. What is the Pantone Matching System?
  9. What type of products and services do you provide?
  10. Why do the printed colors look different from the colors on my screen?
  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. How do I go about getting an estimate from you?

    To receive an estimate on a project, please use our online Estimate Request Form which you can access from our Homepage. Otherwise, if you are more comfortable, you can contact our office and discuss the details of your project with a customer service representative.

  3. How long does it take for you to complete my order?

    The length of time that it takes to complete an order is determined by a number of factors including the size and type of the project, quantities being requested, the design itself (whether it requires setup on our end) and the time it takes to receive your approval on a proof. We always commit our complete attention to the details of your project and a prompt turnaround. After submitting your project and determining the above mentioned details, we will be able to give you an estimated date of completion.

  4. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  5. Tips on how to save your design files

    All image files need to be 300dpi. If there are bleeds, please include them in your file.

    Please send us all native files when possible including fonts used as well as images.

    Some tips for most popular programs:

    INDESIGN
    Export your file as a PDF.
    Make sure you have all links.
    Have crop marks on and atleast 1/8 bleeds, If file has bleeds.
    If file does not have bleeds you do not need to do the above.

    ILLUSTRATOR / COREL DRAW / FREEHAND:
    Export/Save files from this program as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    PHOTOSHOP:
    Save file as a PDF
    Make sure file is 300dpi and in CMYK format.
    If file is to bleed, please include bleed in your file.

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  6. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  7. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  8. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  9. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  10. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.